Inbound call services refer to services provided by companies or organizations to manage incoming phone calls from customers, clients, or other parties. These services are typically aimed at handling inquiries, providing support, processing orders, or addressing other needs of callers.
- Personalized customer sevice.
- Prompt response time.
- 100% satisfaction guaranteed.
- We’ll listen to your needs, and then create a solution that meets them
- We’ll work with you to make sure we’re on the same page before we do anything else.
- Our team is available 24/7 to help you out with any questions or concerns you might have.
1. Customer Support
Answering customer questions, resolving issues, and providing assistance with products or services
2. Order Processing
Taking orders from customers over the phone and processing them according to company procedures.
3. Technical Support
Assisting customers with technical problems or troubleshooting product issues.
4. Helpdesk Support
Providing assistance with software, hardware, or other technical issues
5. Appointment Scheduling
Managing appointments or bookings for services, consultations, or other activities.
6. Emergency Response
Handling incoming calls during emergencies, such as medical emergencies or service outages
7. Information Hotlines
Providing information to callers on specific topics, such as product details, event information, or company policies.
8. Virtual Receptionist Services
Answering calls and directing them to the appropriate department or individual within the organization.
9. Lead Generation
Qualifying leads or prospects who call in and forwarding them to the sales team for follow-up.
10. Surveys and Feedback Collection
Conducting surveys or collecting feedback from callers about their experiences with products, services, or interactions with the company.
11. Customer Query Handling
We prioritize exemplary customer service, delivering tailored solutions promptly and in alignment with company standards.
12. Returns & Refunds Processing
Track customer orders with our order tracking software and provide a fast and easy way to keep your customers updated on their deliveries.
13. Complaints Management
We handle customer complaints with incredible importance and delicacy to ensure swift solutions and superior customer experiences.
14. Direct Response Tele Sales
We can answer your incoming calls and make your Direct Response Marketing campaigns more efficient.
15. Customer Retention
We offer customized solutions that improve your customer’s experience and make them stick to your brand.
16. Email Support
We are the first-contact resolution experts. We offer a 24/7 customer support service with a response time of less than one hour.
17. Phone Answering Services
Our call center services for inbound calls include high-quality and accurate phone answering services.
18. Billing/Invoice Support
We are the answer to all your problems. Our Billing and invoicing services will make sure that you get prompt payments on all your bills.
We help Videos to create
Digital agency amazing experience.
that provides specific Portfolio.
ISE has evolved into a brand that cuts through complexity and delivers simplicity
that provides Pricing Table.
20%
Off
BASIC PLAN
$50/m
- Full Access
- Unlimited Bandwidth
- 50 gb Space
- 1 Month Support
20%
Off
BASIC PLAN
$50/m
- Full Access
- Unlimited Bandwidth
- 50 gb Space
- 1 Month Support
20%
Off
BASIC PLAN
$50/m
- Full Access
- Unlimited Bandwidth
- 50 gb Space
- 1 Month Support
Ready to speak with a Support Team? Let’s chat!
Address
12 14 Windsor Street, Luton, England, LU1 5DT.
Telephone
+44 (0) 7520 655389
support@itsolutionsedge.com